Refunds & Returns Policy

    General Terms & Conditions

8. Force Majeure

•   If a Force Majeure event to which this clause applies does occur, we agree to notify you as soon as practicable. If the Force Majeure event continues for more than 14 days, either party shall have the right to cancel the products. Where products have been paid for but have not been rendered, you will be entitled to a full refund from the date of cancellation for all such Products..

13. Miscellaneous

•  As a consumer, you have the right to cancel a products for the provision of goods at any time before 14 calendar days have passed from the day after the purchase was made. Any such cancellations must be provided to us in writing. If we have already shipped the goods, before you exercise your right to cancel, the right to cancel is lost.

          Specific Terms & Conditions

2.2 Special limitation of liability

•  We do not accept any liability of whatever nature for errors or omission in the information you submit through our Website,  
• It is your responsibility to ensure that any name you put is correct. We accept no liability for your choice of name or any problems which may arise due to your choice.

      Price of goods

We reserve the right to update the prices on the Website and to update, amend, or withdraw the products  that we offer without prior notice or explanation. Every effort is made to ensure that all prices are correct; however, in the event of products error, any transaction shall be voided by us, entitling you to a full refund.

4.1 Refunds & Returns Policy –  orders

• In the event that you make a purchase of a products but change your mind prior to the purchase of the goods. All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.  A full refund if you don’t receive your order.  A full refund if your order does not arrive within the guaranteed time (3-5 business days not including 1 business day processing time)

• Full refunds are not available under the following circumstances:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).  All our products are backed with a 14-day money-back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.  All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.